2nd LEARNING MODULE
“The Access Requirements of Tourists and Customer Care”
Learning Unit N°5 – “International Classification of Functioning, Disability and Health”
Learning Unit N°6 – “The main access requirements of people with different types of disabilities and other groups of tourists”
Learning Unit N°7 – “The design of an accessible built environment for all users”
Learning Unit N°8 – “Communication with people with disabilities and other access requirements; accessible tourism etiquette”
Learning Unit N°9 – “Customer Care”
Learning Unit N°10 – “Handling unforeseen situations
3rd LEARNING MODULE
“The Accessibility Assessments”
Learning Unit N°11 – “Accessibility Information Schemes”
Learning Unit N°12 – “Access statements and collection tools”
Learning Unit N°13 – “Developing an Access Audit, auditing techniques”
4th LEARNING MODULE
“Information and communication”
Learning Unit N°14 – “Providing information to customers with access requirements”
Learning Unit N°15 – “Best techniques for different media”
Learning Unit N°16 – “Marketing accessibility”