The access requirements of tourists and customer care
9 hours online
The module aims to give the learner knowledge about the access requirements of tourists with different types of disabilities and those of other groups, such as older people, families with small children, etc. and the appropriate services or products which tourism suppliers can offer according to their specific needs.
Moreover, the module describes how to achieve effective of communication between the tourism operators and customers with specific access requirements.
The trainers will study the accessible tourism etiquette, learning how to behave towards these customers and, also, how to prepare for and handle unforeseen situations.
(Learning Units 5, 6, 7, 8, 9, 10)
Learning Units
Learning Unit N°5 – “International Classification of Functioning, Disability and Health”
Learning Unit N°6 – “The main access requirements of people with different types of disabilities and other groups of tourists”
Learning Unit N°7 – “The design of an accessible built environment for all users”
Learning Unit N°8 – “Communication with people with disabilities and other access requirements; accessible tourism etiquette”
Learning Unit N°9 – “Customer Care”
Learning Unit N°10 – “Handling unforeseen situations