Customer Care
Learning Unit n°9 of LEARNING MODULE N° 2: “The Access Requirements of Tourists and Customer Care”
Objective
The goal of this learning unit is to define Customer Care as one of the managerial strategies of a company and to analyse the different components and the problem solving techniques. It shows how to manage the clientele with disabilities in an organised system to offer the product, promote loyalty of customers through appropriate techniques, manage complaints and involve the whole staff structure of the company in identifying the solutions to critical situations (quality circles), provide assistance in any circumstance as required by the customer.
Contents
Customer Care methods to be applied, specifically towards customers with specific access requirements.
The five rules and the four pillars of Customer Care. CSI procedures.