Learning Unit 7

The goal of this learning unit is to describe the main access barriers for different types of users, which might prevent them from entering, moving around and enjoying the environment and its facilities, either internal or external, which are the main components of the tourism service chain. It examines the methods to overcome those barriers either through adjustments to the built environment or by providing objective information through the correct and accurate description of the situation to allow tourists to make an informed choice about the suitability of their potential destination (ref. also LU14 Information). The learning unit also shows how to identify the key critical points of the tourist offer provided in relation to the requirements of each customer, react to the situation by providing alternatives to access, plan for major refurbishments to adapt the facilities to each potential customer and use the concepts of Universal Design to plan and realise modifications.