Learning Unit 15

The aim of this learning unit is to analyse in detail how to make information accessible, understandable and usable by as many customers as possible. This entails the use of different means of communication, according to the specific access requirements of visitors with disabilities and other tourists. Information on the accessibility of a facility or service should be delivered in accessible formats and ways that are appropriate to the target audiences of potential visitors, allowing them to make well-informed travel choices. The LU shows how to design accessible information in different formats and deliver it through different channels/media: print materials, on a website, over the phone, in person, etc.